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Quality coaching conversations are more about listening and asking good questions than talking. I like to follow the 90/10. Do 90% of the listening and 10% of the talking. Ideally, your talking happens in the form of questions that help the coachee discover the answers for themselves.
What You Should DocumentSend follow-up e-mails. Send direct reports a follow-up e-mail after every performance- or coaching-related conversation.Make notes or memos to self.Keep a running log.Set up an e-mail file.
A coaching plan documents coaching discussions, including: employee performance goals, issues preventing goal completion, options that will lead to goal completion, action plans, and progress updates.
Stay ConnectedBegin with POSITIVE intent. Start with an open, encouraging attitude. Focus on the impact of behaviors and actions instead of judgments and reactions.Make the conversation COLLABORATIVE. Engage in a two-way conversation, not a lecture.Ensure a SUPPORTIVE environment.
Common Topics for Coaching ConversationsOnboarding.Time management.Missed deadlines.Overworked or overwhelmed employees.Problem solving.Goal setting.Obstacles.Performance.
Topics for Coaching ConversationsOnboarding.Time management.Missed deadlines.Overworked or overwhelmed employees.Mistakes with clients.Prioritizing tasks.Troubleshooting or problem-solving.Goal-setting.More items...?
Coaching for Success Part III: Elements of a Coaching...Get very specific on what issue they are trying to address.Explore possibilities.Look for the coachable moment.Always move toward action.
How to create a coaching planEstablish the employees' strengths.Locate any areas of improvement.Ask the employee to evaluate their performance.Determine any obstacles in the way of the employee's success.Provide potential solutions to help the employee overcome the obstacle.Develop short-term and long-term goals.More items...?
Preparing for a coaching conversation: hints and tipsFocus for the session: background and groundwork.The location for the coaching conversation.Establishing the session goal.Getting into the right frame of mind for coaching.Thinking about capturing key points.Structuring the coaching conversation.
The best way to get permission to record authentic coaching sessions is to include a phrase in your standard coaching agreement that says something like: "Your coaching sessions may at times be recorded. Such recordings are used for training and development purposes only and your anonymity will be preserved.