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Anyone requiring assistance with filing a complaint online may contact a TDLR customer service representative by phone at 1-800-803-9202. Please download and complete a complaint form when submitting by mail. Once a complaint is received, we will evaluate it to determine if the complaint is within our jurisdiction.
When a mechanic fails to repair your car and ensure it is safe for driving, you can sue the mechanic of an auto repair shop for negligence. On your own, it might be difficult to define negligence and to prove the mechanic's liability. A personal injury lawyer can help you build a case that leads to financial recovery.
Texas laws are enforced by the Texas Department of Motor Vehicles Enforcement Division and they receive about 12,000 complaints a year, they investigate lemon law violations and also respond to dealer complaints. The Enforcement Division receives approximately 12,000 complaints per year.
If you are unable to solve the issue this way, you may want to file a consumer complaint or contact our Consumer Advocacy & Response Division (CARD) at (617) 727-8400 for assistance.
To file a complaint about a motor vehicle repair shop, use our online form or call 1-800-HELP-FLA (435-7352). For out-of-state residents, please call (850) 410-3800.
Auto Body Shops: Compliance Resources - Texas Commission on Environmental Quality - .tceq.texas.gov.
If you suspect fraud and would like to file a complaint, call the state Bureau of Automotive Repair at (800) 952-5210. You may also check to see if a repair shop is registered with the state at .autorepair.ca.gov.
If the mechanic misdiagnoses your problem and recommends unnecessary repairs, they can be held liable for the cost of those unnecessary repairs.