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Texas laws are enforced by the Texas Department of Motor Vehicles Enforcement Division and they receive about 12,000 complaints a year, they investigate lemon law violations and also respond to dealer complaints. The Enforcement Division receives approximately 12,000 complaints per year.
If the mechanic misdiagnoses your problem and recommends unnecessary repairs, they can be held liable for the cost of those unnecessary repairs.
Anyone requiring assistance with filing a complaint online may contact a TDLR customer service representative by phone at 1-800-803-9202. Please download and complete a complaint form when submitting by mail. Once a complaint is received, we will evaluate it to determine if the complaint is within our jurisdiction.
A personal injury lawyer can help you build a case that leads to financial recovery. You might find yourself in this position if the mechanic who serviced your car failed to make the repairs you paid for or failed to use safe vehicle components like tires, brakes, and windshield wipers.
The dealership has a maximum of 30 days to keep your car for repair. If they have that vehicle longer than 30 days, it can be considered a lemon, based on Texas lemon law.
If you suspect fraud and would like to file a complaint, call the state Bureau of Automotive Repair at (800) 952-5210. You may also check to see if a repair shop is registered with the state at .autorepair.ca.gov.