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The main difference between an SLA and SOW is their purpose. An SLA is focused on defining the level of service that a vendor will provide to a client, while a SOW is focused on defining the specific work that will be performed.
Both MSAs and SOWs are used in service transaction contracts. The major difference between them is that, while an MSA sets the legal framework for the relationship between contracting parties, an SOW deals with specific projects or transactions.
A master service agreement, sometimes known as a framework agreement, is a contract reached between parties, in which the parties agree to most of the terms that will govern future transactions or future agreements.
An MSA should include all relevant information, such as the scope of service, payment terms, and any other important details. To ensure that an MSA is accurate and effective, businesses should be familiar with the legal requirements for such agreements and should consult with a lawyer if needed.
Of course, it is possible to create one without the other. For example, you can create a Statement of Work without first signing a Master Services Agreement. However, if you do have an MSA in place beforehand, this can make negotiating the terms of future SOWs much easier.
A master service agreement sets forth the terms and conditions that govern the relationship between a supplier and a customer. It covers such matters as delivery, quality, price, and timeframe. A service level agreement (SLA) sets forth specific obligations of a service provider with regard to quality, time, and cost.
Using an MSA streamlines the process and prevents you from having to re-negotiate standard terms for every new project. MSAs typically last for several years. During that time, you can execute multiple SOWs with the vendor without having to create new contracts.
MSA stands for Master Service Agreement, while SOW stands for Statement of Work. The idea is that you use one master agreement to establish the legal terms between the parties and then one or more statements of work to agree on project-specific services and payment terms.