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You can: Talk to a Live Chat agent. Use Cosmo, our virtual assistant, to help you with queries. Solve common everyday problems on our Tips and Guides.
If you prefer to speak to a real person, you can call 0333 009 5784 and select Option 2. The number is the same whether you already have one of the British Gas HomeCare products and you've got a query or if you are considering becoming a HomeCare customer.
The Priority Services Register (PSR) is free to join. It helps energy companies like us to look after customers who have extra communication, access or safety needs. It helps us tailor our services to support households who may need extra help.
Booking your appointment using the appOpen the British Gas app on your phone.Choose the 'Book an engineer' tile.If your appointment is due, you'll see a link to 'Book annual service'. If you can't, then you're not due one just yet.Choose a time and date that's good for you.Confirm your appointment.
The Priority Services Register is a free support service to help people in vulnerable situations. Energy suppliers and network operators offer it. Each keeps their own register.