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Find various agreement documents for cloud, software, and service offerings from SAP. When referenced in specific order forms, these agreement documents form the basis of your contractual relationship with SAP.
The System Availability SLA for all Cloud Services is 99.9% per month.
CSAs are a set of documents or agreements that contain the terms governing the relationship between the cloud customer and the cloud service provider.
Definition. An outline agreement that contains special conditions negotiated between a vendor and a customer, for example, price, target value, or target quantity. A sales contract is valid for a specified period. A customer submits a sales order to release products for the amount agreed in the contract.
SAP HANA Cloud is a fully managed in-memory cloud database as a service (DBaaS). As the cloud-based data foundation for SAP Business Technology Platform, it integrates data from across the enterprise, enabling faster decisions based on live data.