A service agreement termination letter sample for poor customer service is a written document that outlines the dissatisfaction of a party towards the level of service provided and expresses the intent to terminate the service agreement. This letter serves as evidence of the customer's dissatisfaction and allows them to officially terminate the contract due to the poor quality of service received. Below are two types of termination letters for reference: 1. General Service Agreement Termination Letter Sample for Poor Customer Service: [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Company Name] [Address] [City, State, ZIP Code] Subject: Termination of Service Agreement due to Poor Customer Service Dear [Recipient's Name], I am writing this letter to formally notify you of my decision to terminate the service agreement between us dated [agreement date]. This termination is a result of the persistent poor customer service I have encountered from your company, which has failed to meet the expectations and requirements mentioned in the agreement. Despite numerous attempts to rectify the situation, the quality of service provided has consistently fallen short. I have made several complaints and raised various concerns in the past, but unfortunately, no satisfactory improvements have been made. As a customer, I believe that high-quality service and customer satisfaction are imperative for any business. However, your company's inability to meet these basic standards has left me with no choice but to terminate the service agreement. I would like to remind you that as per our agreement clause [mention the relevant clause number], I reserve the right to terminate the contract without incurring any penalties or fees in case of poor service quality. I request you to confirm in writing that you have received this termination letter and have taken necessary actions to acknowledge the termination of the service agreement. Additionally, please ensure the discontinuation of any further billing or services related to my account. I expect a prompt response and cooperation in concluding the termination process. If required, we can arrange a meeting to discuss any outstanding matters or the return of any equipment, if applicable. I regret the need for this termination but trust that you understand my perspective and the disappointment I have experienced throughout our business relationship. I hope that necessary improvements will be made to address the inadequacies, which will benefit both your company and future customers. Please address all correspondences to the above-mentioned contact details or [email address]. I anticipate the smooth termination of the service agreement within [mention a reasonable time frame]. Thank you for your attention in this matter. Sincerely, [Your Name] [Your Signature] 2. Service Agreement Termination Letter Sample for Continuous Failure to Address Poor Customer Service: Sometimes, despite complaints and attempts to seek resolution for poor customer service, the service provider fails to address the issue adequately. In such cases, one may need to write a termination letter specifically highlighting the service provider's continuous failure. Here is a sample: [Follow the same format as mentioned in the previous sample but modify the opening and body paragraphs as per the following:] Subject: Termination of Service Agreement due to Continuous Failure to Address Poor Customer Service Dear [Recipient's Name], I am disappointed to inform you that I have reached a point where I am left with no alternative but to officially terminate the service agreement between us, which was effective from [agreement date]. This termination is a direct consequence of the continued failure on your part to address the persistently poor customer service, despite my numerous attempts to resolve the matter. As a valued customer, I have consistently communicated my concerns, lodged complaints, and given your company ample opportunities to rectify the situation. However, it has become evident that no significant improvements have been made, and my dissatisfaction has become unmanageable. Regrettably, your company's failure to rectify the situation has breached the core terms of our agreement, which emphasizes the delivery of satisfactory customer service. This continuous failure on your part has left me with no choice but to seek termination of our service agreement. I would like to draw your attention to the clause [mention relevant clause number] in our agreement that explicitly states the right to terminate the contract if the service provider fails to meet the agreed-upon service quality standards, even after a reasonable opportunity for remedy has been provided. I kindly request you to acknowledge this termination letter in writing and confirm the necessary actions taken to terminate the service agreement. Please ensure the cessation of any further billing or provision of services related to my account. Let us work together to conclude the termination process smoothly. If required, I am open to a meeting to discuss any remaining concerns or the return of any equipment, if applicable. I regret the need for this termination but hope you understand the gravity of the situation and its impact on our business relationship. It is my sincere hope that necessary measures will be taken to improve service quality, benefiting your future customers. Please address all correspondences to the contact details mentioned above or [email address]. I anticipate the completion of the service agreement termination process within [mention a reasonable timeframe]. Thank you for your attention and cooperation. Sincerely, [Your Name] [Your Signature] Incorporating keywords: service agreement termination letter sample, poor customer service, contract termination, dissatisfaction, termination process, termination letter, terminating the agreement, service quality, customer complaints.