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Explain clearly that the payment is past due and the customer has breached terms. Refer to previous communications. State what happens next, including final payment date and the consequences if your customer still won't pay (debt collection, associated interest and penalties, legal proceedings).
Hi [CLIENT NAME], We're sending this final notice in response to the outstanding balance for invoice # [INVOICE #], which is now [# of days] days overdue. If there are any issues or concerns we are unaware of, please let us know as soon as possible.
When calling, identify yourself and explain calmly and politely that you've followed up multiple times by email about a late payment. If possible, try to secure payment over the phone by credit card or direct transfer. If that's not possible, get a firm commitment on the date and method of payment.
I am sincerely sorry for the delay in payment on {loan type}. I apologize for any inconvenience or frustration this caused you. The delay was caused by {reason}. While I take full responsibility for my mistake, I would like to assure you that this was a one-time error on my part.
Send a Brief Email Requesting Payment Remind the client of any late fees included in your payment terms and let them know you'll be charging them for late payment. Remind them of the different ways they can send payment and reattach the original invoice to the email before sending it to the client.