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45Right to a refund (3)A refund must be given without undue delay, and in any event within 14 days beginning with the day on which the trader agrees that the consumer is entitled to a refund.
You have six months to return a faulty item and the burden of proof is on the retailer to prove the item wasn't damaged. They are allowed to have one crack at a repair or replacing the item, but after that, you can ask for a refund.
You have six months to return a faulty item and the burden of proof is on the retailer to prove the item wasn't damaged. They are allowed to have one crack at a repair or replacing the item, but after that, you can ask for a refund.
The Sale of Goods Act , which now called the Consumer Rights Act 2015 is in effect a guarantee for the consumer against poor workmanship and mis-representation for a period of time during the life expectancy of that product, which should be no more than 6 years in the UK, but 5 years in Scotland.
The retailer is normally responsible for the cost of any returns (as specified in the Consumer Contracts Regulations), but this depends on the terms and conditions of the retailer.