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Be honest and straightforward Write to the point, and in clear language. Do not include subjective opinions, except to the effect that your expectations were higher - for example, that you would have expected a better service from such a prominent company, or the product to be free of faults.
Consumers can also contact the National Consumer Helpline at 1800-11-4000/ 1915 or file a complaint with the Consumer Forum in their respective district. If a shopkeeper charges more than the Maximum Retail Price (MRP) in India, it is considered illegal and a violation of the law.
Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
I am writing you to throw light on the billing error made in my last month bill of mobile connection. The bill has an outstanding amount of Rs 900 whereas as per my information it should be RS 500. I have a mobile connection by the name of Ananya Bhatia of your company. The mobile number is 98888-88888.
Tips Focus on the most important facts. ... Make sure you include: ... Complaint letters are usually written in a formal style. Use passives to be less direct and more formal, e.g. I was served quickly. Use Yours faithfully to sign off if you don't know the name of the person you're writing to.