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On behalf of [Company Name], I would like to personally apologize for your inconvenience. We value our customers and ask you to please feel free to continue providing feedback about our services. We look forward to giving you the best service possible. Thank you for your invaluable support.
Dear [Customer Name], We're sorry to hear that you're unsatisfied with our [product or service]. At [Company Name], we want you to know that your satisfaction is our highest priority. To help make things right, we'd like to offer you [discount, freebie, perk, a direct line of communication, etc.].
7 Tips for writing a great apology email Send the Message Right Away. Remember this: it's never too late to say sorry. ... Be Honest and Right on Point. ... Maintain an Optimistic Tone. ... Mind Your Reputation. ... Acknowledge Your Customer. ... Ask for Feedback. ... Offer an Action Plan.
On behalf of [Company Name], I would like to personally apologize for your inconvenience. We value our customers and ask you to please feel free to continue providing feedback about our services. We look forward to giving you the best service possible. Thank you for your invaluable support.
How to write an apology letter to a customer Take responsibility. Address your customer by using their name at the beginning of your letter. ... Explain the situation. Next, provide a brief explanation of what happened. ... Acknowledge your customer's feelings. ... Provide a solution. ... Ask for forgiveness. ... Follow up.