Sample Letter For Replacement Of Product
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FAQ
Include every detail you have about the product, including the date and location where you purchased it, any model or serial numbers, what sort of malfunction occurred, when you discovered the defect, and what, if anything, prompted the malfunction.
Dear Sir/Madam, I am writing this letter to request a full refund for the clothes I ordered from your store. I had received a lot of reviews which is why I ordered a few cloth materials worth Rs. 20,000 for my painting business. I regret to inform you that I am not satisfied with the materials.
How to write this order letter: Indicate why you need to change your order. Identify the original order by date and provide other information sufficient for the reader to find it. ... Adjust payment arrangements, if necessary, to reflect the cost of the new order. Give apologies and express appreciation.
[Outline in detail what you were advised or offered by the store]. To resolve the problem I request that you [state the remedy that you request: to replace the product with an acceptable product that is the same or of equal value, repair the item at no cost to you or refund the full purchase price of the product].
If you spot that something's faulty within the first 30 days of owning the item, then you have the right to reject it and get a full refund, but you must tell the retailer within this period. If you notice something's wrong within the first six months of ownership then you can ask the retailer to repair or replace it.
