Sample Letter For Replacement Of Damaged Goods
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FAQ
Dear [Customer Name], I am extremely sorry to learn that you received a defective product in your order placed on [Mention Delivery Date]. Kindly accept my sincere apologies for the inconvenience. Our quality team ensures every product is scanned properly before they are shipped to meet our quality standards.
Dear [Customer Name], I am extremely sorry to learn that you received a defective product in your order placed on [Mention Delivery Date]. Kindly accept my sincere apologies for the inconvenience. Our quality team ensures every product is scanned properly before they are shipped to meet our quality standards.
Ref: [Account/Invoice Number] Dear [Name of Recipient]: I am writing in regards to a recent order I received from your company. Unfortunately, [Name of Item] arrived damaged. Therefore, I would like to make arrangements to return it to you for a [Refund/Exchange]. Please let me know how best to return the item to you.
To resolve the problem I request that you [state the remedy that you request: to replace the product with an acceptable product that is the same or of equal value, repair the item at no cost to you or refund the full purchase price of the product].
How to write this order letter: Indicate why you need to change your order. Identify the original order by date and provide other information sufficient for the reader to find it. ... Adjust payment arrangements, if necessary, to reflect the cost of the new order. Give apologies and express appreciation.
