Damage Claim Form With Fedex
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Download a copy, print it, send it by email, or mail it via USPS—whatever works best for your next step.
Sign and collect signatures with our SignNow integration. Send to multiple recipients, set reminders, and more. Go Premium to unlock E-Sign.
If this form requires notarization, complete it online through a secure video call—no need to meet a notary in person or wait for an appointment.
We protect your documents and personal data by following strict security and privacy standards.
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FAQ
How long will the claim resolution process take? Most cases will normally be resolved within 1 to 2 weeks after we receive your claim form and additional claim documentation, unless additional time for research is needed. Note: research may take longer depending on the complexity of the matter.
With FedEx® Claims Online, you can log in, create a claim?or claims?and submit it. There's no need to call customer service or send faxes, snail mail, or email. Log in to your FedEx account to autopopulate claim information. That means no more scrambling to find shipment details like tracking numbers.
You can file a claim online for a FedEx Express®, FedEx Ground®, or FedEx Freight® shipment that's damaged, lost, or missing contents. You'll need your tracking/PRO number and any necessary supporting documentation, such as a photo of a damaged package, serial number of lost merchandise, or copy of a receipt.
To be reimbursed, you must provide proof of loss or damage of goods. To be reimbursed, you must provide proof that FedEx is at fault. If you declare a value for items that are prohibited (e.g., firearms, cash or currency, tobacco products) and they are lost or damaged, you will not be reimbursed.
If you've suffered significant damage to your property or have sustained a personal injury due to the negligence of FedEx, it may be possible for you to pursue a lawsuit against the company.