Dear Hotel Manager's Name, I am writing to express my extreme disappointment with the level of customer service I received during my recent stay at Hotel Name. As a frequent traveler, I understand that not every hotel experience can be perfect, but the issues I encountered during my stay were unacceptable.
The Golden Rule for Hotel or Airline Compensation. Pinpoint the Issue. Know Your Rights. Offer a Potential Solution. Make Your Complaint Specific and Concise. Know When To Ask for a Supervisor or Manager (or Not) ... Taking the Matter Higher or to Social Media. Get Travel Insurance.
The Golden Rule for Hotel or Airline Compensation. Pinpoint the Issue. Know Your Rights. Offer a Potential Solution. Make Your Complaint Specific and Concise. Know When To Ask for a Supervisor or Manager (or Not) ... Taking the Matter Higher or to Social Media. Get Travel Insurance.
In-Person: If you're still at the establishment, speak to a manager directly. Be calm and polite when explaining your issue. Phone or Email: If you've left, contact the hotel or restaurant via phone or email. Use the official contact information found on their website.
Information To Include in Your Letter Give the basics. Tell your story. Explain how you want to resolve the problem. Describe your next steps. Send your complaint letter. Your Mailing Address Your City, State, Zip Code Your email address
I feel I must complain to you about… I wish to complain in the strongest terms about… REQUEST FOR ACTION I would like you to investigate this matter, and let me know your decision. I would like a full/partial refund as soon as possible.
Tips for writing a successful complaint letter the subject of your complaint. your original expectation about the subject. what went wrong. details of any attempts by the other party to put right the problem, and why they did not work. why the fault or error or action affects you so greatly. what compensation you seek.
Dear name of employer / HR manager / line manager, I am writing to raise a formal grievance. I have a problem with / complaint about give details. Optional I have evidence in the form of give details. Optional I would like give details of what you want your employer to do to resolve the grievance.