When a company puts the customer first, they put the customer at the center of everything they do. They view every decision as having an impact on their consumer and they make sure that they are always considering how each one will affect them.
If you have a social care emergency and need urgent assistance, please call Customer First on 0800 917 1109. Outside of normal working hours this number will divert to the Emergency Duty Service. They can deal with anything that can't wait until the next working day.
For repairs of an emergency nature you should inform the council urgently, either by telephoning 01502 523593 (Mon- Fri normal hours) or 0800 440 2516 (weekends and out of hours), or in person at one of the following council offices: The Marina Customer Services Centre, Lowestoft.
Members of the Public. If you are concerned about a child or an adult and unable to use the Portal below, you can call Customer First on 0808 800 4005 (this is a freephone number).
Call 631-853-6311 or 311 (while in Suffolk County) to speak with a 311 representative. You can reach a 311 representative from 9AM - 6PM M-F or 9AM - 4PM on weekends or DM us.
If you have a social care emergency and need urgent assistance, please call Customer First on 0800 917 1109. Outside of normal working hours this number will divert to the Emergency Duty Service. They can deal with anything that can't wait until the next working day.
Customer First is the first point of contact for social services in Suffolk. We deal with enquiries and referrals about adults, children and mental health assessments. If you are unsure if your enquiry is about social care, contact us.
The Early Help Assessment (EHA) is used by people working for organisations across Suffolk. Schools, Family Hubs, families, and young people work together to agree on steps and support to resolve difficulties. If existing help is not enough, families can request more support through an EHA referral.
Being customer-first means a business puts the customer at the centre of organisational decision-making instead of purely focusing on products or services. This involves seeking ways to consistently deliver a positive customer experience by designing and delivering with the consumer in mind.
A Carer's Assessment will include the following: Our caring role and how it affects our own life and wellbeing. Our health – including physical, mental and emotional issues. Consider the things we want to achieve in our own day to day life. Our feelings and if we are able or willing to carry on caring.