We process health care applications within about a week. We'll send you a letter in the mail with our decision. If you don't receive your decision letter within a week after you apply, please don't apply again. Call us at 877-222-8387 ( TTY: 711 ).
Within 90 days of the application being received by VA, a member of the CSP Team will call the Veteran and Family Caregiver applicant(s) to notify them of the determination.
Metrics you should know: As of the end of June, the CSP receives roughly 6,100 applications every month, with an average national approval rate of 29%, and 98% of applications dispositioned within 90 days of receipt.
Complete all necessary eligibility evaluations, caregiver education and training, and the initial home-care assessment so that VA may complete the designation process no later than 90 days after the date the joint application was received by VA.
Eligibility Criteria For Veterans: Must have a service-connected disability rating of 70% or higher. Need for care must be substantial and due to the service-connected disability. Must have received at least six months of continuous, in-person personal care.