GoFedEx or 1.800. 463.3339. Claims for damaged or missing contents must be filed no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Claims for undelivered or lost shipments must be filed within 9 months of the shipment date.
The sender, the receiver or a third party can file a claim.
If you need to report a missing package, follow these steps on the tracking page: Enter your tracking number or reference number. Select Manage Delivery, then Report Missing Package. (If you aren't logged in to a FedEx account, you'll be asked to enter the original delivery address of your package.
FedEx does not provide insurance coverage of any kind. FedEx Standard Conditions of Carriage does not hold FedEx liable for loss, damage and delay in certain circumstances. It is important for senders to review these conditions carefully and, if necessary, obtain insurance coverage to protect their interests.
There are three ways to complete and submit your Commercial Invoice: Create the document with FedEx Ship Manager® when you're creating your shipping label online. Print the Commercial Invoice and attach it to your package along with the shipping label. Fill out your Commercial Invoice manually.
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GoFedEx or 1.800. 463.3339. Claims for damaged or missing contents must be filed no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Claims for undelivered or lost shipments must be filed within 9 months of the shipment date.
It provides FedEx Trade Networks Transport & Brokerage (Canada), Inc. (FTN) the legal authority to act on behalf of you or your company with the Canada Border Services Agency (CBSA) to facilitate clearance of your shipments to Canada.
From prepping your items to dropping them off, see how easy it is to send a package. Step 1: Start with your destination in mind. Step 2: Make sure your items can be shipped. Step 3: Pack your items. Step 4: Pick your shipping service and calculate your rate. Step 5: Create shipping labels. Step 6: Get your package to FedEx.