Contact the branch manager, the customer service hotline, or the institution's website. Use this sample complaint letter as a guide to help you explain the problem and how you want the bank to fix it. Provide copies of receipts, checks, or other proof of the transaction.
Contact your bank to make a claim Contact your bank to discuss your situation. A good place to start is to visit their website and look for details on 'disputed transactions' or 'chargeback claims'. If you can't find it, get in touch with your card provider and tell them you want to use the 'chargeback scheme'.
A dispute is a disagreement between the card/account holder and the merchant with respect to a transaction. Disputable charges include double billings and charges to your account that belong to another account. Non-disputable charges include sales tax and shipping.
Consumer Credit Card: 1.800.421.2110. You can also file a dispute for debit or credit card charges by signing in to Online Banking and following the instructions.
Online Banking customers can submit most credit card disputes directly from the transaction detail found in the Activity tab on your credit card account page, or from the Dispute a transaction link on the Information & Services tab. To access the credit card dispute process, log in to Online Banking.
Once a dispute has been initiated with , knowing the claim status is essential for the customer and merchant side. Generally claim processing time is up to around 60 days, but they can go much faster or slower depending on the situation.
Log in to Online Banking and select the account with the transaction you'd like to dispute. 2. Select the transaction, then select the Dispute this transaction link and follow the instructions. Once your claim has been submitted, you can check the status of your claim in the mobile app or on your computer.