Here's how: After signing in, find and select the transaction you are concerned about. Review the transaction details and click Dispute Transaction to start the process. Answer a few questions, review your responses and click Submit dispute.
How to File Chase Bank Complaints and Feedback Secure messages. If you're an existing customer, just sign in to chase to send us a secure message. Phone. Go to our customer service page for phone numbers to call us based on your type of account or for online and mobile issues. Social media.
We want to dispute So for our example let's just say it's this $30.40. Transaction We can clickMoreWe want to dispute So for our example let's just say it's this $30.40. Transaction We can click anywhere on that. Section And that takes us to the transaction.
If you're an existing customer, just sign in to chase to send us a secure message. From your accounts page, go to the side menu (the three-line icon in the top left corner) and choose "Secure messages."
Process Refunds Online You can process a refund from anywhere using your PC, laptop or mobile device. Simply sign in to Chase to get started. For step-by-step instructions, watch our how-to video. Video Player is loading.
Documents can be securely e-mailed at chase. After signing into chase to chase, choose the main menu in the upper left corner and then "Secure messages." Compose a new message, choose the "Add/Remove Attachments" button to attach documents securely.
Special Provisions for Card Transactions (Zero Liability Protection): Chase will reimburse unauthorized debit card transactions when reported promptly. Certain limitations apply. See Deposit Account Agreement for details.