Here's how to upload a document: Go to your Resolution Center. Click Respond beside your claim. Click Respond. Choose I'd like to submit the requested info. Drag and drop the file, include a short description and click Submit.
One thing is known for sure: PayPal's rigorous chargeback system likes to side with customers in disputes. To turn the odds in your favor, you need a well-structured and tailored approach that includes thorough evidence and detailed responses.
In a dispute, PayPal doesn't get involved or decide the outcome. To ask PayPal to investigate the case and decide the outcome, the dispute must be escalated to a claim within 20 days. Either the buyer or seller can escalate a dispute to a claim. The time it takes us to decide the outcome of a claim can vary.
You can also leverage PayPal for dispute and risk management. PayPal can help merchants manage fraud, reduce credit card disputes, claims, and chargebacks, and expand their operations safely.
Log in to your PayPal account. Open a dispute in the Resolution Center. Click “Dispute a Transaction.” Select item dispute.
To get things going, open a dispute in the Resolution Center. Make sure you file your dispute within the correct dispute-filing timeframe. You and the seller will have 20 days to work things out. After that, a dispute will automatically close if neither party takes further action.
You have up to 45 days to file a dispute for item not received via the resolution tab in your paypal account > put in what has happened and give the seller a few days to do a cleared refund > if not then escalate the dispute to a claim.
They can do so through the credit card issuer or their bank, or they can file a PayPal dispute or a PayPal chargeback.
You must open a dispute within 180 days or you will not be covered.