You must open a dispute within 180 days or you will not be covered.
How to open a dispute Log in to your PayPal account. Open a dispute in the Resolution Center by clicking on “Dispute a Transaction” under “Report a problem”. Select the transaction and click Continue. Select “Item dispute“.
Click Respond beside your claim. Click Respond. Choose I'd like to submit the requested info. Drag and drop the file, include a short description and click Submit.
If you purchased the item from one of our merchants, follow these simple steps: Log in to your PayPal account. Open a dispute in the Resolution Center by clicking on “Dispute a Transaction” under “Report a problem”. Select the transaction and click Continue.
Here's how to upload a document: Go to your Resolution Center. Click Respond beside your claim. Click Respond. Choose I'd like to submit the requested info. Drag and drop the file, include a short description and click Submit.
If you feel the need to escalate it to a claim, follow these steps: Log in to your account with PayPal. Go to the Resolution Center. Click View next to the dispute you want to escalate. Click Escalate this dispute to a PayPal claim near the bottom of the page. Follow the instructions. Click Escalate to a claim.
PayPal keeps all your information secure and any document uploaded through PayPal system is safe and cannot by viewed by the seller. To learn more, visit our Security page.
You need to go to PayPal Resolution Center and upload the required documents ing to your account type and nationality.
Log in to your PayPal account. Open a dispute in the Resolution Center. Click “Dispute a Transaction.” Select item dispute.
To get things going, open a dispute in the Resolution Center. Make sure you file your dispute within the correct dispute-filing timeframe. You and the seller will have 20 days to work things out. After that, a dispute will automatically close if neither party takes further action.