Here's how to issue a refund: Go to the Resolution Center. Select Open Cases and find the transaction. Click the Case ID in the Case column. Click Issue Refund. Enter either a full or a partial refund amount to resolve, and add a note if needed. Click Issue Refund.
If you run a business and use PayPal, then try calling 888-883-9770, the support line for the US and Canada.
Option 1: PayPal Dispute If a buyer has a problem with a transaction, they can first try to work it out directly with the seller, without PayPal's involvement, by opening a dispute in PayPal's Resolution Center.
Here's how to upload a document: Go to your Resolution Center. Click Respond beside your claim. Click Respond. Choose I'd like to submit the requested info. Drag and drop the file, include a short description and click Submit.
If you purchased the item from one of our merchants, follow these simple steps: Log in to your PayPal account. Open a dispute in the Resolution Center by clicking on “Dispute a Transaction” under “Report a problem”. Select the transaction and click Continue.
To open a dispute on the app: Go to Recent activity and tap on the transaction you want to report. Scroll to the bottom and tap on Report a Problem. Select the type of issue you have, including any relevant details, and tap Submit.
Log in to your PayPal account. Open a dispute in the Resolution Center by clicking on “Dispute a Transaction” under “Report a problem”.
PayPal keeps all your information secure and any document uploaded through PayPal system is safe and cannot by viewed by the seller. To learn more, visit our Security page.
Click Respond beside your claim. Click Respond. Choose I'd like to submit the requested info. Drag and drop the file, include a short description and click Submit.
You need to go to PayPal Resolution Center and upload the required documents ing to your account type and nationality.