Call customer service at (800) 232-2345, or the number on the back of your BCBSAZ ID card.
AZ Blue, a non-profit company, is an independent licensee of the Blue Cross Blue Shield Association. The company and its subsidiaries employ more than 3,200 people in its Phoenix, Flagstaff, and Tucson offices.
Timely filing Initial Claim: 6 months from the date of service (If HCP is primary, the claim timeliness changes to 7-months from the date of service or eligibility date). Corrected Claim: 12 months from the date of service.
Submit claims electronically to BCBSAZ (EDI Payer ID: 53589).
If you are looking to file a health or dental claim, you can do so by logging into My Health Toolkit. Once logged in, look under Claims & Authorizations and select File a Claim to get started.
Log into Availity Essentials. Select Claims & Payments from the navigation menu, then choose Claim Status. Search and locate the claim using the Member or Claim Number options. On the Claim Status results page, select Dispute Claim (if offered and applicable)