Online Payments - E-check Paying by E-check is a safe and convenient method for repaying your unemployment benefits overpayment. You may repay the overpayment in full, or submit the minimum monthly payment, which is shown on the Statement of Overpaid Unemployment Benefits Account letter that TWC sent to you.
You were overpaid in error because <REASON>. Please contact me at <AGENCY PAYROLL OFFICER TELEPHONE NUMBER> to discuss your method of repayment by <FOUR CALENDAR DAYS FROM ABOVE DATE>. Failure to respond timely will result in the immediate recovery of the overpayment.
An overpayment letter is a formal request to repay a debt owed to the Medicare Trust Fund. Payment is due upon receipt of the notice. Send the payment with a copy of the overpayment letter received or request an immediate offset.
The TWC will mail you a Decision on Payment of Unemployment Benefits explaining why you have an overpayment, what weeks were overpaid, and the amount you must repay. Examples of what can cause an overpayment include: Not reporting earnings or reporting the incorrect earnings amount when you request payment.
The amount of an overpayment of compensation may be recouped by deducting that amount from future payments of compensation to the employee or the employee's successor.
How to submit a wage claim. A wage claim must be filed within 180 days of when payment was due. You can contact TWC's Wage and Hour Department at 800-832-9243 for further assistance.
You can submit your written appeal online, in person at your nearest Workforce Solutions office, or by mailing or faxing your appeal letter to the Appeals Department. The mailing address and fax number are shown on your Determination Notice and listed below. You cannot submit an appeal by e-mail or over the telephone.
To speak with a customer service representative, call: 800-939-6631.