Obviously, these types of losses attributed to overpayments are both material and significant. Additionally, it is the responsibility of all stakeholders to return any overpayment because every buyer is a seller at some point.
Let them know as soon as possible and immediately offer a way to resolve the overpayment, either as crediting their next invoice or issuing a credit.
Let them know as soon as possible and immediately offer a way to resolve the overpayment, either as crediting their next invoice or issuing a credit.
Customer overpayment and want to retain as credit Click +New and select Journal entry. On the first line, debit the Accounts receivable. Put the amount on the debit column on the first line. On the next line, credit the liability account. In journal entries, the total of the Debit and Credit columns must be equal.
Select + New. Select Receive payment. Select the Customer, then the credit and the invoice. Select another pending invoice and enter the overpayment amount in the Amount received. Select Save and new or Save and close.
To apply vendor prepayments manually: Go to Transactions > Payables > Enter Vendor Prepayment > List. Click the View link next to the prepayment transaction you want to apply. Click the Apply button.
Let them know as soon as possible and immediately offer a way to resolve the overpayment, either as crediting their next invoice or issuing a credit.
You first navigate to transaction. Sales create invoices. List so on this page on the left hand sideMoreYou first navigate to transaction. Sales create invoices. List so on this page on the left hand side you select the invoice. You want to credit. I click on view.
Applying a Journal Entry to an Overpayment Go to Transactions > Customers > Accept Customer Payment. In the Customer field, enter or select the customer to which the journal entry should be applied. In the A/R Account field, enter or select the appropriate settlement account. Complete the remaining fields as required.
Applying a Journal Entry to an Overpayment Go to Transactions > Customers > Accept Customer Payment. In the Customer field, enter or select the customer to which the journal entry should be applied. In the A/R Account field, enter or select the appropriate settlement account. Complete the remaining fields as required.