If the parties agree If the tenant and lessor agree on the refund of the bond, in part or in full, a refund form (Form 4) signed by all parties can be lodged with the RTA. A refund is usually completed within 2 to 3 days.
If the RTA is to post documentation, you will receive by post your Acknowledgement of Rental Bond. This letter contains your bond number. Use the bond number when contacting the RTA.
If you have an urgent bond or tenancy-related enquiry, you can call our Contact Centre on 1300 366 311 Monday to Friday between 8.30am – 5.00pm (excluding public holidays). Use this form to submit a non-urgent enquiry about your rental bond.
The typical timeline for bond refunds is between 2-6 weeks, depending on the state and the method of submission. Additionally, consider possible delays in the bond refund, which may happen due to incomplete or incorrect information on the form.
Bond refund disputes The RTA sends each party a Notice of claim. If either person disagrees about the amount that is to be refunded, they can respond to the Notice of claim or submit a Dispute resolution request (Form 16).
Landlords and tenants need to complete and submit a bond refund form at the end of the tenancy. When the tenancy ends, the tenant and landlord should inspect the property together. If the inspection shows everything's in order, complete the bond refund form and send it to Tenancy Services for it to be processed.
Contact the Department Call Housing Service Centres on 13 QGOV (13 74 68), email HousingEnquiry@smartservice.qld.au or visit .housing.qld.au. For more information, visit the Department's existing bond loans webpage.
Applying for your bond refund When your tenancy ends, you can apply to the RTA for your bond refund. If you have a QGov account, you can submit an online bond refund claim . Alternately you can post the signed Refund of Rental Bond (RTA Form 4).
In rooming accommodation the maximum bond is equal to four weeks rent, unless weekly rent is more than $500. In moveable dwelling tenancies the maximum bond is equal to two weeks rent. However if electricity is supplied in the lessor's name and individually metered bond can be 3 weeks rent.