Access the website and log in with the appropriate support account. After logging in, select Support on the left side of the page, and then create ticket.
To view the firewall monitor: Go to Dashboard > Assets & Identities. Hover over the Firewall Users widget, and click Expand to Full Screen. If you are using the Comprehensive dashboard template, go to Firewall User Monitor. To show FSSO logons, click Show all FSSO Logons at the top right of the page.
By default, you can log into the FortiGate-VM through HTTPS or SSH using the username "admin" and the FortiGate-VM's instance ID as the initial password.
To allow users to override blocked categories using the GUI: Go to Security Profiles > Web Filter. Click Create New. Under the Category Usage Quota section, toggle on Allow users to override blocked categories. Configure the web filter profile. Click OK.