Performance Agreement: An arrangement between an employer and an employee, or a business and a contractor, which outlines the terms, expectations, goals, and standards of performance for each party. Scope: The range of activities, duties, and expectations covered by an agreement.
Performance agreements must clearly state agreed-upon objectives and how these will be measured. Document these things to help you avoid future disagreements about exactly what you expected the person to accomplish.
The key elements of a PBSC PWS are: a statement of the required services in terms of output; a measurable performance standard for the output; and an AQL or allowable error rate.
To be effective, a performance contract template should include: Detailed service description: Specific tasks, deliverables, timelines, and responsibilities. Objective performance criteria: Measurable standards like KPIs, quality benchmarks, and deadlines.