There's a process to getting the mortgage payoff statement. First, you'll need to contact your lender and let them know you want the information. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.
Instead, you have to get a 10-day payoff estimate from your current lender, which includes the amount you owe, as well as any interest that might accrue on the principal balance in the next 10 days.
You will need to work with your lender and your provincial or territorial land title registry office to get the mortgage discharged. You may also require the services of a lawyer or notary. There are fees involved with this, and the costs will vary depending on where you live.
You must discharge your mortgage before selling a property so that all of your lender's rights are removed.