There's a process to getting the mortgage payoff statement. First, you'll need to contact your lender and let them know you want the information. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.
Basically, your balance is what you currently owe, and your payoff is what you owe plus interest that accrues from the statement date and a specific payoff date.
Finally, the payoff request will include a “good-through” date, meaning your payoff amount will only be viable until that specified date. After that date, additional interest will be due, which will alter your payoff amount and require you to submit another payoff request.