Call (215) 685-6300 24/7. Or reach us @phillyh2o on Twitter or Facebook, 8 a.m. – 8 p.m. We take reports and may dispatch crews to investigate or fix problems. When you report a water emergency, we collect your contact information and a description of the emergency.
Connect AddressMunicipal Services Building 1401 John F. Kennedy Blvd. Philadelphia, PA 19102 Email revenue@phila (215) 686-6600 for taxes (215) 685-6300 for water bills (215) 686-9200 for LOOP and Homestead Social Facebook Twitter Youtube channel
A settlement fund of $2.7 million was created to provide payments to eligible individuals. The base payment of $25 per person may be adjusted in certain cases, and if people provide documentation showing additional damages are owed due to economic harm greater than $25.
In Pennsylvania, lien searches can be conducted by reviewing public records maintained by relevant government agencies, including local Prothonotary Offices or Pennsylvania Recorder of Deeds Offices. Besides mortgages, which are filed in the latter, most liens are filed in the former.
The contact center answers calls to 311 from 8 a.m. to 8 p.m., Monday through Friday. If you're outside of Philadelphia, call (215) 686-8686.
Requests must be made by completing a water payoff request form. The form should be completed as a fillable PDF, not by hand. Completed forms should be sent via email to wateramountdue@phila at least 30 days before a property settlement. Please include the property address in the email subject line.
Unpaid water and/or wastewater charges are a lien on the property, independent of whether the service is provided to a Tenant or other Non-Owner Occupants.