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There's a process to getting the mortgage payoff statement. First, you'll need to contact your lender and let them know you want the information. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.
Under federal law, the servicer must generally send you a payoff statement within seven business days of your request, subject to a few exceptions. (12 C.F.R. § 1026.36.)
When should I get my mortgage payoff statement? Request your mortgage payoff statement when planning to prepay your mortgage, refinance, or consolidate debt.
Balances do not typically include interest because interest is charged as you go. Payoff amounts are slightly higher than outstanding balance because they are calculating the accrued interest between the last statement and your payoff date.
The number you see on your mortgage statement is the principal balance, not the payoff amount. The payoff amount showing on the settlement statement takes into account the principal balance plus interest accrued for the number of days between the statement and a few days after the closing.
Finally, the payoff request will include a “good-through” date, meaning your payoff amount will only be viable until that specified date. After that date, additional interest will be due, which will alter your payoff amount and require you to submit another payoff request.
Under federal law, the servicer must generally send you a payoff statement within seven business days of your request, subject to a few exceptions. (12 C.F.R. § 1026.36.)