How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement.Getting the payoff quote is simple. You can contact your lender via telephone, visit them in person, or go online and request a payoff amount. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. Heather Cox Richardson is a political historian who uses facts and history to put the news in context. . Follow. . Posts. I am contacting you to request a Certificate and Affidavit of Satisfaction, if available, for the attached Deed of Trust. Requesting a payoff statement is commonly the first step in paying off a loan. Different types of lenders will have varying formats for payoff statements.