First, you'll need to contact your lender and let them know you want the information. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.
How to Write a Payoff Letter: Step-by-Step Guide Step 1: Gather necessary information. Step 2: Format your letter. Step 3: Clearly state your intentions. Step 4: Detail the necessary information. Step 5: Request written confirmation. Step 6: Offer contact information. Step 7: Proofread and submit.
Under federal law, the servicer must generally send you a payoff statement within seven business days of your request, subject to a few exceptions. (12 C.F.R. § 1026.36.)
How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement.