A financial transaction contains two very important attributes: payoff amount and current amount. These attributes contain the grand total of how much the customer owes. Current amount contains how much the customer THINKS THEY OWE. Payoff amount contains how much the customer REALLY OWES.
In some instances of serious financial hardship, your lender or credit card provider may be willing to settle your outstanding balance for less than what you owe — provided you can offer them a large lump-sum payment.
Under federal law, the servicer must generally send you a payoff statement within seven business days of your request, subject to a few exceptions. (12 C.F.R. § 1026.36.)
First, you'll need to contact your lender and let them know you want the information. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.
How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement.