TILA requires that a mortgage lender or servicer send ''an accurate payoff balance within a reasonable time, but in no case more than seven business days'' after receiving the borrower's request. 15 U.S.C. § 1639g.
Tips for writing a letter of explanation Provide all details the best you can, including correct dates and dollar amounts. Explain how and when all situations were resolved. If they are not resolved, explain that as well. Detail why problems won't happen again.
The letter should include an explanation regarding the negative event, the date it happened, the name of the creditor and your account number. It should also include an explanation of why you don't see this problem happening again.
To begin writing this type of letter, you might explain the situation or circumstance and any contributing factors. Consider including information to answer questions like: What happened? How did it happen?
Sir / Madam, I/We are the owner(s) of the property as mentioned above and wish to seek permission to mortgage the same in favour of ______________________________________ (Name of Bank). All the requisite documents are enclosed.
To get a payoff letter, ask your lender for an official payoff statement. Call or write to customer service or make the request online. While logged into your account, look for options to request or calculate a payoff amount, and provide details such as your desired payoff date.
There's a process to getting the mortgage payoff statement. First, you'll need to contact your lender and let them know you want the information. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.