A services agreement is a written contract between a service provider and a client. Also known as a service contract or a general services agreement, this document is legally binding and provides some level of protection for both the provider and the client.
A service agreement is a legal document that outlines the terms and conditions of a specific service, while a contract is a more complex legal document that can cover a wider range of transactions. Services agreements are frequently less formal and might include a wide range of terms and conditions.
Key Differences Between Agreement and Contract A contract is legally binding and enforceable, whereas an agreement may or may not be legally binding. Contracts create legal obligations that must be fulfilled by the parties, while agreements may not create any legal obligations.
A service agreement is a legal document that outlines the terms and conditions of a specific service, while a contract is a more complex legal document that can cover a wider range of transactions. Services agreements are frequently less formal and might include a wide range of terms and conditions.
A SLA is not a contract. The SLA document should be seen as a list of targets, rather than a legal binding agreement. The parties should be aware that the SLA itself does not guarantee that the expected service levels will always be met or that penalties will be imposed if they are not met.