End Of Contract With Virgin Media In San Jose
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FAQ
How to cancel Virgin Mobile Call Virgin on 0345 6000 789 or 789 from your Virgin Mobile. Make a switching request via your online Virgin account. Text 'PAC' and your date of birth (DD/MM/YYYY) to 65075 if you want to take your number with you.
If you do not want to call Virgin Media to cancel, the next best option is to use the Live Chat facility on its website. Keep in mind that you may still need to speak to someone over the phone in order to confirm your identity and other details.
You can contact us by calling 0800 064 3777. You'll need Your Account number and area reference number which you'll find on your bill.
If you are still with Virgin and are looking to renew your contract then call the main Virgin line on 0345 454 1111. Just press 1 for TV and broadband queries, then work through the options after that. If you had Virgin before but the contract ended, and you want a new deal from scratch then call 0330 221 4025.
The quickest contact method is by calling either 150 from a VM phone, or 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.
Chat to us online or call 150 from a Virgin Media phone (or 0345 454 1111 from any other phone).
Unlike providers who use the rival Openreach cable network, Virgin Media does not allow its six million broadband customers to cancel expired contracts online. Thirty days' notice is required before any switch, compared with the 14 days' notice required to switch Openreach providers.
Realistically, the only way you will get anywhere here is to call VM and cancel. Cancel completely, you are outside of the minimum period and hence aren't subject to any early disconnection fees and only need to give the required 30 days' notice.
The cancellation process involves the same principle as if you were not under contract: you will need to call Virgin Media to give 30 days' notice that you would like your service to end.
