We're sorry to hear you're looking to cancel. If your service started within the last 14 days or hasn't started yet, you can cancel online.
To cancel your BT broadband contract, call BT on 0800 783 1401. Or if you are outside the UK, call +44 150 174 7714. You need to provide BT with 30 days' notice before you leave. So, your BT broadband will be disconnected 30 days after you call the company and cancel your service.
If you're looking to cancel your BT broadband contract, it's much simpler than you'd expect. To cancel your BT broadband contract, call BT on 0800 783 1401. Or if you are outside the UK, call +44 150 174 7714. You need to provide BT with 30 days' notice before you leave.
How much notice do you need? To stop your BT products (such as phone, broadband, TV, Calling Features), you'll need to give us a minimum 30 days' notice.
Your contract end date is listed under each product or service on your bill. Once your contract ends your service will continue, but you can cancel without paying any fees. Shows your usage – for example, calls you've made, data you've used, or films you've brought.
Once your contract ends your service will continue, but you can cancel without paying any fees. Shows your usage – for example, calls you've made, data you've used, or films you've brought. You'll get charged £0 if that usage is included in your package allowance.
To stop your BT products (such as phone, broadband, TV, Calling Features), you'll need to give us a minimum 30 days' notice. If you want to stop the service before the 30-day period ends, you'll be charged for the remaining days.
If you recontract or upgrade either your phone landline service or your EE TV service (and you already have BT Broadband), then your broadband service will automatically recontract. This is so that you can enjoy these services for the full duration of the new contract without any problems or technical issues.