Try emailing GuestRelations@massageenvy asking the support team to cancel your account.
It will renew after the first 12 months on a monthly basis. As long as you remain an active member (i.e., your membership is not cancelled or terminated), there is no specific end date to your membership. How do I cancel a Massage Envy membership? Contact your home location if you wish to cancel your membership.
As long as you remain an active member (i.e., your membership is not cancelled or terminated), there is no specific end date to your membership. How do I cancel a Massage Envy membership? Contact your home location if you wish to cancel your membership.
Under the terms of the Massage Envy settlement, Current Members will have 60 days from the effective date of membership cancellation, termination for nonpayment or nonrenewal to redeem the unused massages. After 60 days have passed, the unredeemed massages will no longer be available for redemption.
Any unused accrued sessions expire and are forfeited if not used within 60 days of membership cancellation. Disclaimer: Intro rate valid only for first-time guests. Each location is an independently owned and operated franchise. Services vary by location.
Cancelling a Membership Members may cancel their membership at any time after the first draft of their full monthly membership dues. Members may cancel by contacting their “home Spa” and completing online cancellation form within 48 hours.
Any unused accrued sessions expire and are forfeited if not used within 60 days of membership cancellation. Disclaimer: Intro rate valid only for first-time guests. Each location is an independently owned and operated franchise. Services vary by location.
A corporate spokesperson for Massage Envy said "any unused accrued sessions expire and are forfeited if not used within 60 days of membership cancelation."
Unfortunately there is no way to reschedule appointments online. In the future you can email us at clinic1432@massageenvy or text us at our clinic number, (303) 699-0868, if you are having trouble with the phones.