To cancel your contract with BT, you can call them on 0800 783 1401.
If you're cancelling and not switching, you'll need to call BT on 0800 783 1401. You can find more contact information on our BT contact numbers and complaints page.
All of our contracts vary in length. Most of our contracts are 24 months, but we do have some that are 18. Our BT Mobile contracts are mainly 12 months for SIM Only and 24 months for handset plans.
Once your contract ends your service will continue, but you can cancel without paying any fees. Shows your usage – for example, calls you've made, data you've used, or films you've brought. You'll get charged £0 if that usage is included in your package allowance.
Almost all broadband and landline providers hike their prices annually, usually to keep costs in line with inflation. BT is no exception. Like many broadband and landline providers, BT adjusts its prices annually, often in step with inflationary trends.
Your contract end date is listed under each product or service on your bill. Once your contract ends your service will continue, but you can cancel without paying any fees.