Whether you decide to switch or stay, it's important to get in touch with BT broadband at the end of the contract term. If you let it continue without even renewing, you'll almost certainly end up paying more eventually.
Your contract end date is listed under each product or service on your bill. Once your contract ends your service will continue, but you can cancel without paying any fees.
To stop your BT products (such as phone, broadband, TV, Calling Features), you'll need to give us a minimum 30 days' notice. If you want to stop the service before the 30-day period ends, you'll be charged for the remaining days.
All of our contracts vary in length. Most of our contracts are 24 months, but we do have some that are 18. Our BT Mobile contracts are mainly 12 months for SIM Only and 24 months for handset plans.
Once your contract ends your service will continue, but you can cancel without paying any fees. Shows your usage – for example, calls you've made, data you've used, or films you've brought. You'll get charged £0 if that usage is included in your package allowance.
To cancel your contract with BT, you can call them on 0800 783 1401.
If you're looking to cancel your BT broadband contract, it's much simpler than you'd expect. To cancel your BT broadband contract, call BT on 0800 783 1401.
To cancel a contract, take the following steps: Make sure you send the cancellation notice within the time allowed. Always cancel in writing. You can use the cancellation form or send a letter. Keep a copy of your cancellation notice or letter. Send your cancellation notice by certified mail, return receipt.