If you are contacting us from a Congressional office, please email us at congressional@uspsoig.
If your complaint meets our complaint acceptance criteria, your complaint will be sent to the business within approximately two business days. The business will be asked to respond within 14 calendar days. You will be notified of the business's response when we receive it (or notified that we received no response).
If you are contacting us from a Congressional office, please email us at congressional@uspsoig.
By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Send the completed form with all other required supporting documentation for loss or damage of an item mailed with insured services to the address printed on the form.
EEOC regulations require that EEO complaints against the Postal Service must be filed with the Postal Service. You may use PS Form 2565, EEO Complaint of Discrimination in the Postal Service, to file your formal EEO complaint.
The Postal Regulatory Commission is responsible for oversight of the U.S. Postal Service, including oversight of rates and services, and ensuring the Postal Service meets all of its legal requirements.
If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service issues.
BBB: How to write a good complaint, review If you had a good or bad experience with a business and want to tell other people, you'll probably write a review. But not all reviews or complaints are made equal. Be factual. Be specific. Be polite. Be personable.
The complaint alleges a problem experienced with the services or products the business provided or allegedly agreed to provide. The complaint is not in litigation when filed with BBB and has not been resolved by a previous court action, arbitration, or settlement between the parties.