Include dates, descriptions of the incidents, information about relevant phone calls, meetings letters etc. Include relevant supporting material such as copies of documents, names and contact details of witnesses, and relevant medical reports.
Filing a complaint through the California Health Facilities Information Database (Cal Health Find) is the most direct way. You file the complaint and it is routed directly to the district office that has oversight authority for the facility in question.
The Department of Health Care Services (DHCS) ensures the provision of quality treatment through the enforcement of standards for professional and safe treatment. The Licensing and Certification Division (LCD) investigates complaints against California's alcohol and other drug (AOD) recovery and treatment programs.
The California Department of Public Health, Licensing and Certification Program (CDPH, L&C) is the California state agency that licenses and regulates health facilities such as a nursing home.
The Department of Health Care Services (DHCS) has sole authority to license facilities providing residential nonmedical services to eligible adults who are recovering from problems related to alcohol or other drug (AOD) misuse or abuse.
The California Department of Health Care Services also oversees some regulation of sober living homes in the state, as long as they offer some services like: Job training. Drug testing.
If referral to a medical consultant is warranted, the complaint is forwarded to a consultant for a thorough review. If no violation is found, or the Board finds insufficient evidence, the complaint will be closed and you will be notified.
Licensing and Certification: While California doesn't mandate a specific license for sober living homes, ensuring your facility meets health and safety standards is crucial. Zoning and Property Regulations: Check local zoning laws to ensure you can legally operate a sober living home in your chosen location.
Customer service representatives are available at 916-875-4311 or 311 or you can report a complaint on-line. The knowledgeable service representatives at the Information Center will make sure your complaint or concern is routed to the correct County department or division in a timely manner.