The BBB won't process anonymous complaints, so you'll be required to provide your contact information in any complaint you file with them. Additionally, BBB complaints must include the company's name and enough information to forward the complaint to the company.
File a complaint with government or consumer programs File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. Report scams and suspicious communications to the Federal Trade Commission.
For the BBB to accept your complaint, the following is required: Your name and either (1) your postal address OR (2) your email address and postal code. The business's name and contact information. The BBB does not accept anonymous complaints.
Be clear and brief Cover all the relevant points but be as brief as you can. Make it easy to read by using numbered lists and headings to highlight the important issues. Give your contact telephone and email details, as well as your address.
Business will be asked to respond in 14 calendar days from the date you filed the complaint. If a response is not received, a follow-up letter will be sent to the business. Consumer will be notified of the business response when the BBB receives it and will be asked to respond.
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
Complaints and Reviews Keep Businesses Accountable The BBB gives consumers confidence when making buying decisions, and businesses know this. Because keeping a good reputation on the BBB website is so important for business, most businesses will try to resolve any complaints or bad reviews they get.
Being accredited by the BBB can enhance your business's credibility and trustworthiness, which is particularly valuable in industries like earth moving, landscaping, and trucking where reputation plays a significant role in attracting and retaining clients.
Please report all non-emergency issues online at this page. For urgent issues, call 311 or (510) 615-5566.