Complaint Letter For Relief Goods In Illinois
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FAQ
The Act prohibits the use of any deception, fraud, false pretenses or promises, concealment, suppression, or omission of any fact that is material to a business dealing or transaction. Consumers may bring a claim under the Act even if they were not in fact misled, deceived, or even damaged by the wrongful conduct.
The Attorney General's Office takes consumer complaints and can engage in informal dispute resolution on behalf of consumers having problems with: Purchases. Identity Theft. Health Care Services or Providers.
Tips for writing a successful complaint letter Structure. Address the letter to a real person. Be honest and straightforward. Maintain a firm but respectful tone, and avoid aggressive, accusing language. Include your contact information. Tell them what you want. Do not threaten action. Keep copies and records.
Dear Sir or Madame, I recently purchased your product through a local retailer and I was very upset to find that it did not work as expect. (insert nature of complaint here) I have been a very loyal customer of your company for a number of years and this is certainly not the quality that I have come to expect from you.
Get Connected: Consumer Fraud Helplines. 1-800-386-5438 (Chicago) 1-800-243-0618 (Springfield) ... Linea Gratuita en Espanol. 1-866-310-8398. Civil Rights Helpline. 1-877-581-3692. Disability Rights Helpline. 312-814-5684 (Chicago) 217-524-2660 (Springfield) Health Care Helpline. 1-877-305-5145. Workplace Rights. 1-844-740-5076.
Illinois Attorney General's Consumer Protection Division Complaint Center Chicago: 800-386-5438 | TTY: 800-964-3013. Springfield: 800-243-0618 | TTY: 877-844-5461. Carbondale: 618-529-6400 | TTY: 877-675-9339. Spanish language: 866-310-8398.
Contact the company about your complaint A salesperson or customer service representative. Search for a company's customer service contact information on their website. Take your complaint to a company's management if a salesperson or customer service representative did not help.
Information To Include in Your Letter Give the basics. Tell your story. Explain how you want to resolve the problem. Describe your next steps. Send your complaint letter. Your Mailing Address Your City, State, Zip Code Your email address
Be reasonable, not angry or threatening, in your letter. Remember, the person reading your letter may not be directly responsible for your problem, and can possibly help resolve it.
