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Yes, you do need to respond to subrogation letters and if you don't, your insurance will likely drop you. Basically, your insurance company is trying to see if someone else was responsible for your injury, for example, maybe you were injured in a car accident, a work injury, or something of the like.
Subrogation allows your insurer to recoup costs (medical payments, repairs, etc.), including your deductible, from the at-fault driver's insurance company, if the accident wasn't your fault. A successful subrogation means a refund for you and your insurer.
This letter enables consumers to request reimbursement for their deductible as well as damages not covered by their insurance (if applicable) from a third party who has been deemed liable for damages suffered.
You will want to immediately notify your own insurer to determine how they can assist you. A subrogation claim is not going to go away on its own. If you ignore the letter, the insurer will file a lawsuit against you, the party being held responsible, and the insurer will win, almost every time.
It is fair and reasonable to provide the customer with a waiver, if the customer's insurer waives subrogation against you as well, but I would not agree to it if it were only in the customer's favour. It is shifting customer risk from it and its insurer to you.
Yes, you do need to respond to subrogation letters and if you don't, your insurance will likely drop you. Basically, your insurance company is trying to see if someone else was responsible for your injury, for example, maybe you were injured in a car accident, a work injury, or something of the like.
When you file a claim, your insurer can try to recover costs from the person responsible for your injury or property damage. This is known as subrogation. For example: Your insurance company pays your doctor for your treatment following an auto accident that someone else caused.