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We take your monthly charge*, including any discounts. We then deduct the current rate of VAT. We then deduct 4% for early payment. We multiply this figure by the remaining months of your minimum term to get the final charge you owe.
Plusnet is closing down to consolidate BT's mobile offering with EE. When the consolidation is complete, Plusnet customers can no longer make calls, send texts, or access the internet. Their only option is to look for alternatives that provide better services than Plusnet Mobile.
Plusnet Mobile is closing down its UK-wide Mobile operations. However, its broadband services will continue. Plusnet broadband has a customer base that gets pocket-friendly Plusnet broadband deals.
Once you have used your PAC, we will receive notification that your account needs closing. We calculate and refund your Pro-rata after 30 days. Your account should then close down shortly after you have received your refund.
If you wish to cancel, please complete the form below and send it to the address listed. You may also cancel your broadband, phone and TV services by calling us on 0800 013 2632. Plusnet Mobile customers wishing to cancel their mobile service can dial 500 from their Plusnet mobile or 0800 079 1133 on any phone.