Acuerdo de soporte de software al licenciatario por el licenciante. Tarifa por incidente de soporte.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés.
For your convenience, the complete English version of this form is attached below the Spanish version.
Changes can usually be discussed and negotiated, much like a friendly chat to adjust dinner plans when something comes up.
Yes, some agreements limit the type of support offered or the number of incidents you can report, kind of like a gym membership with certain restrictions.
Most agreements will specify if there’s 24/7 support or just regular business hours, so it's good to know when you can reach out for help, like knowing if a cafe is open late for late-night coffee.
The duration can vary, but it’s usually outlined in the agreement, like having a set time to claim a warranty.
You'll typically get help with installation, troubleshooting, and updates, sort of like having a backup quarterback ready to step in when your main player is down.
The Licensor is basically the company or individual that owns the software and provides the support services, similar to a landlord who takes care of the property.
It's a contract that lays out the support and help you can expect with software products, kind of like a safety net for when things go haywire.
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Saint Paul Minnesota Acuerdo de servicios de soporte de software por parte del licenciante